Feedback

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Thinking of the times you have phoned the practice how do you rate the following? Ability to get through to the practice on the phone.

Very PoorPoorFairGoodVery GoodExcellentNot Applicable

Thinking of the times you have booked an appointment, how do you rate the availability and convenience of the appointment times offered?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable

Thinking of the times you have booked an appointment, if there were additional hours, where appointments could be made available, which of the following would be most convenient?
Early MorningLunchtimesLate EveningsSaturdaysSundaysSatisfied

How do you rate the way you and your pet were treated by our reception team?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable

How long do you normally have to wait for your consultation?
Always on timeFive minutes or fewerSix to ten minutesEleven to twenty minutesMore than thirty minutes


How often do you get to see your "usual" vet?
NeverRarelySometimesMore times than notAlmost alwaysAlways

Thinking of your consultation today how do you rate the following: How well the vet (or nurse) put you and your pet at ease during the appointment?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable


Thinking about your consultation today, how do you rate the following: How thoroughly your pet was examined?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable


Thinking about your consultation today, how do you rate the following: How well the vet (or nurse) explained any problems identified and/or the treatment needed?Very PoorPoorFairGoodVery GoodExcellentNot Applicable


Thinking about your consultation today how do you rate the following: The vet (or nurse's) caring and concern for your pet?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable


Thinking of the veterinary services you have received today, how would you rate these in terms of value for money?
Very PoorPoorFairGoodVery GoodExcellentNot Applicable


Would you recommend this surgery to your pet owning friends and family?
Not at allNeutralLikelyExtremely likely


Do you have any further feedback comments?

Thank you for taking the time to complete our satisfaction questionnaire.

 

We love to hear your feedback, good or bad and would appreciate you entering your name, so we can put your comments into context.

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PLEASE NOTE

 

A copy of this feedback form cannot be emailed to you, as for the sake of confidentiality, we have not requested your email address.

All feedback is handled in strict confidence.