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COVID-19 Practice Guidelines

We ask and thank you for your continued patience while we continually adapt our way of working during this COVID-19 pandemic.

As you can appreciate, a thorough and complete clinical examination is needed before we can advise you on the appropriate diagnostic and treatment regime for your pet. To do so, our team must be able to get up close and personal with each animal and hold them safely and securely. We therefore ask that clients continue to remain outside (with one exception mentioned below) of the clinic, while the team examine/treat your pet inside.

This high level of social distancing is very important, it is crucial that our veterinary clinics remain open and able to care for pets.

Please arrive in good time for your appointment.

On arrival at Walton Cardiff and Barton Road: please telephone our reception team to let them know you have arrived and where you are waiting. We may ask for your registration number to assist us in locating you in our car park.

At Bishops Cleeve and our Cheltenham clinics please ring the doorbell, step back and wait for one of the team to come to the door or window. If you are in a car we will note where you are parked and attract your attention.

We may use ‘buzzers’ which will vibrate when we need you to come to the clinic door, this enables you to remain safe and comfortable in your car/at a distance from other clients.

During or after the consultation we will discuss our findings and recommend the most appropriate treatment options, obtaining your consent at every stage.

We do understand the frustration you may feel with these arrangements and ask for your continued patience and understanding during these challenging circumstances.

The only exception to the above is in the circumstances where a client wishes to say goodbye to a beloved pet, we fully empathise this is a very difficult time, it seems even harder in a pandemic. In these circumstances or if you have specific questions/concerns we encourage you to make an appointment or phone ahead to discuss the ways in which we can fully support your requests.

We continue to offer all services for you and your pet and have implemented various social distancing measures at our four clinics. The specific service you need may require you to attend an alternative clinic location. The clinic address will be communicated clearly when you make an appointment. An example of this is our Barton Road clinic in Tewkesbury which has been reorganised and reopened to provide vaccinations/boosters and Folly Care Club checks.

Payment will continue to be taken outside using mobile card machines, or over the telephone in some circumstances.

We are doing everything we can to continue to offer the highest level of service while keeping all interactions as socially distant as possible and cannot thank you enough for your ongoing help, support and understanding during this time.

You can continue to book routine appointments online using our website or by emailing

Repeat prescriptions can be ordered online via our website or by emailing – please give at least 48 hours notice due to the ongoing high number of requests being experienced at this time.


Folly Care Club appointments can be booked by emailing


For all enquires or clarification on our working arrangements, please call your local clinic on:

Tewkesbury                01684 292244

Bishops Cleeve          01242 679880

Cheltenham                01242 234392

Did you know we accept orders and routine
appointment bookings online?

Folly Gardens Online Services