COVID-19 Practice Guidelines

We at Folly Gardens are doing everything in our power to ensure the ongoing provision of clinical care, while continuing to protect our staff and clients.

 

However, in light of the most recent government advice regarding the developing COVID-19 pandemic, and the newly imposed lockdown restrictions, we must now limit this care to urgent and emergency cases only until further notice.

 

We have implemented a closed-door policy with a telephone triage service prior to all appointments. For patients who are authorised to attend the practice, there will be some changes to the way we carry out these clinical consultations as they will no longer be face-to-face. This will be explained to you over the phone prior to your pet attending.

 

In addition to our emergency service, where possible and appropriate, we will endeavour to continue to dispense repeat prescriptions of medication and food, subject to availability and with at least 5 days notice.

 

We are operating on reduced staffing levels at this time so please bear with us if our phone lines are busy. Our out of hours emergency number remains the same: 01684 292244

 

We will not be booking in any routine appointments or routine operations. We are, however, offering telephone consultations for clients who have concerns and want to speak to a vet and we are working towards setting up a video link service. If you are not sure if your appointment is essential, please don’t worry - give us a call on 01684 292244 and discuss it with us - we are here to help!

 

Your pet’s welfare is very important to us, as is the health of everyone in our community, particularly those who are most at risk.
Thanking you for your support and sending best wishes to all our clients from The Folly Gardens team

We are taking measures to prevent the spread of COVID-19
Please read our guidelines here