Satisfaction Questionnaire

Customer name

Customer post code

Thinking of the times you have phoned the practice how do you rate the following? Ability to get through to the practice on the phone.

Thinking of the times you have booked an appointment, how do you rate the availability and convenience of the appointment times offered?

Thinking of the times you have booked an appointment, if there were additional hours, where appointments could be made available, which of the following would be most convenient?

How do you rate the way you and your pet were treated by our reception team?

How long do you normally have to wait for your consultation?

How often do you get to see your "usual" vet?

Thinking of your consultation today how do you rate the following: How well the vet (or nurse) put you and your pet at ease during the appointment?

Thinking about your consultation today, how do you rate the following: How thoroughly your pet was examined?

Thinking about your consultation today, how do you rate the following: How well the vet (or nurse) explained any problems identified and/or the treatment needed?

Thinking about your consultation today how do you rate the following: The vet (or nurse's) caring and concern for your pet?

Thinking of the veterinary services you have received today, how would you rate these in terms of value for money?

Would you recommend this surgery to your pet owning friends and family?

Your further comments are welcomed